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Privacy Policy and Cookies
Best Taxi, Tours and Transfer Services in Salzburg
Your privacy is crucial to us. We highly value your trust and are dedicated to protecting and safeguarding any personal information you provide. This document, which we periodically update, outlines how we use and process your personal data and how we utilize cookies. It also explains how you can reach out to us if you have any questions regarding your personal information.
Taj Taxi and Tours offers online travel services through our websites, mobile applications, and other online platforms such as partner websites and social media channels. The following information applies to all these platforms.
Privacy
What kind of personal information does Traveler use?
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you when you use certain social media services.
Why does Taj Taxi and Tours collect, use, and share your personal data?
- Reservations: Primarily, we use your personal data to complete and manage your online reservation and forward your reservation details to the accommodation you have booked.
- Customer Service: We provide international customer service 24/7 from our local offices in more than 8 languages. Sharing your details with our global customer service enables a quick response when you need us, including assisting you in finding appropriate services and addressing any questions you might have about your reservation.
- Guest Reviews: We may use your contact information to invite you to write a guest review after your stay. This helps other travelers choose accommodations that best suit their needs.
- Account Administration: We offer a user account feature on our website. We use the information you provide to manage this account, allowing you to handle your bookings, take advantage of special offers, make future reservations more easily, and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties you have searched for before, and view other information you have provided about accommodations and destinations. It also enables you to see any reviews you submitted about places you stayed in. If you choose, you can share certain information in your user account by creating a public profile associated with either your first name or a screen name of your choice. The type of information you can share on this platform includes your photo, the names of places you have stayed, your lists, your plans for future trips, your reviews, and other information about services and destinations.
- Marketing Activities: We also use your information for marketing purposes, as permitted by law. For example:
- When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out or unsubscribe from marketing communications at any time.
- Based on the information you share with us, individualized offers may be shown to you on the Taj Taxi and Tours website, in mobile apps, or on third-party websites, including social media sites.
- When we believe a particular offer may interest you, we may decide to contact you by phone.
- Other Communications: There may be other times when we get in touch by email, post, phone, or text, depending on the contact information you share with us. There could be several reasons for this:
- We may need to respond to and handle requests you have made.
- If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful as it allows you to continue with a reservation without having to search for the service items again or fill in all the reservation details from scratch.
- When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Taj Taxi and Tours.
- We may also send you other material related to your reservation, such as how to contact Taj Taxi and Tours if you need assistance while you are away, or a summary of previous reservations you made using Taj Taxi and Tours.
- Market Research: We sometimes ask our customers to participate in market research. Any additional personal details you provide as part of the market research will only be used with your consent.
- Fraud Detection and Prevention: We may use personal data to detect and prevent fraud and other illegal or unwanted activities.
- Improving Our Services: Finally, we use personal information for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.
How does Taj Taxi and Tours use social media?
We use social media to promote our services, partners’ properties, and to enhance, improve, and facilitate our website. For instance, we have integrated social media plugins into the Taj Taxi and Tours website. When you click on one of these buttons and log in with your social media account, information is shared with your social media provider and may be displayed on your social media profile to be shared with others in your network.
In addition to these plugins, Taj Taxi and Tours utilizes social media by maintaining accounts on various social media sites and by offering social apps. These social media services may allow you to share information with Taj Taxi and Tours. When you register with a social media app, you will be informed about which information will be shared with Taj Taxi and Tours. The information you choose to share with us may include basic details already available in your social media profile, such as your email address, status updates, and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It helps in personalizing our website to meet your needs, connecting you with friends at travel destinations, and analyzing and enhancing our travel-related services.
We may also enable you to sign in to Taj Taxi and Tours services with your social media accounts. Your social media provider can provide more information on how they use and process your data in such instances.
How does Taj Taxi and Tours share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
- The accommodation you booked: To complete your reservation, we need to transfer relevant reservation details to the services (hotels/rentals/cars/cruises/tours/activities) you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you, and any preferences you specified when making a booking.
- Your local Taj Taxi and Tours office: To support you during the reservation process and throughout your stay, your details may be shared with subsidiaries of the Taj Taxi and Tours corporate family. To learn more about the Taj Taxi and Tours corporate family, visit About Taj Taxi and Tours. Your information might also be shared with other members of the Taj Taxi and Tours group (for example: Agoda.com, Rentalcars.com, and Kayak.com) for analysis to provide you with travel-related offers that may interest you and to offer you customized service.
- Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send reservation information on our behalf to the service you booked or to instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. Additionally, we work with third-party advertisement networks to market our accommodation and services on other platforms or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
- Competent authorities: We work with partner websites worldwide to distribute the service items listed on our website and mobile apps (Hotels/Rentals/Cars/Cruises/Tours/Activities). When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with these business partners, for example, as part of the administration of your account, to manage your reservation, so they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
- Business partners: We work with business partners worldwide to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you provide to them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partner’s website, please read the privacy policies on these business partners’ websites for more information.
How does Taj Taxi and Tours use mobile devices?
We offer free apps for various mobile devices and optimized versions of our regular website for mobile use. These apps and mobile websites process your personal details in a similar way to our website and allow you to use location services to find services nearby.
How does Taj Taxi and Tours use guest reviews and other destination-related information you share with us?
After using any service booked through us, you’ll be invited to submit a guest review, which may request information about the service item, the surrounding areas, and the destination. If you prefer not to have your name shown with your review, you can use your screen name (which you can choose in your user account) or display it anonymously. By completing a guest review, you agree that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our mobile apps, on our social media accounts and in social apps, or on the website of the relevant property or our business partner’s website, to inform other travelers about the quality of the service you used.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this feedback with responses from other customers to sort and prioritize guest reviews. We may use the information in your lists or other destination-related information you share with us in an anonymous format to help other travelers find the right destination.
Cookies
What is a cookie?
A cookie is a small amount of data placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you navigate from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website, remembering choices such as your preferred language and currency. They also ensure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized by their function, lifespan, and who places them on a website.
How are cookies used?
Our website uses the following types of cookies:
- Technical cookies: We use these to provide visitors with an advanced and user-friendly website that adapts to their needs and wishes. Technical cookies are essential for our website to function correctly, helping to show our website, create your user account, sign you in, and manage your bookings.
- Functional cookies: These cookies remember your preferences and help you use our website efficiently and effectively. For example, they remember your preferred currency and language, your searches, and the properties you viewed earlier. While not strictly necessary, these cookies add functionality and enhance your experience.
- Analytics cookies: We use these to gain insights into how our visitors use the website, determine what works and what doesn’t, optimize and improve our website, and ensure it remains interesting and relevant. The data collected includes which web pages you viewed, referring/exit pages, platform type, date and time stamp information, number of clicks on a page, mouse movements and scrolling activity, search words, and text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after seeing an online advertisement. We only obtain anonymous data.
- Commercial cookies: These are used to show you Taj Taxi and Tours advertisements on other websites. This is called “retargeting” and is based on your browsing activities on our website, such as the destinations you searched for, properties you viewed, and prices shown to you.
How long do Taj Taxi and Tours cookies stay active?
The cookies we use have varying lifespans, with some lasting up to five years from your last visit to our website. You can erase all cookies from your browser anytime. To remove Taj Taxi and Tours cookies from your browser, click the following link (please note that all Taj Taxi and Tours cookies will be removed immediately): Purge Cookies.
How can you recognize Taj Taxi and Tours cookies?
You can find our cookies in your browser settings.
Does Taj Taxi and Tours use third-party marketing and analytics cookies?
Yes, Taj Taxi and Tours uses the services of trusted and recognized online advertising and marketing companies. We may also use third-party providers for analytical purposes, which require placing cookies. These providers are committed to responsible business and data management practices.
We strive to work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). NAI and IAB members allow you to opt out of behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify NAI members who may have placed an advertising cookie on your computer. To opt out of an NAI or IAB member’s behavioral advertising program, check the box that corresponds to the company you wish to opt out of.
To control data collection for analytical purposes by Google Analytics, visit this link: Google Analytics Opt-out Browser Add-on.
Who has access to Taj Taxi and Tours cookie data?
Only Taj Taxi and Tours has access to our cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in Internet Explorer, Safari, Firefox, or Chrome, you can set which cookies to accept and which to reject. Use the “Help” function in your browser to find the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. Opting out of an online advertising network doesn’t mean you won’t receive online advertising or marketing analysis, but the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.
Does Taj Taxi and Tours use web beacons?
In addition to cookies, Taj Taxi and Tours sometimes uses web beacons. A web beacon is a tiny graphic image of one pixel, delivered to your computer either as part of a web page request or in an HTML email. We use these pixels directly or through service providers as part of our online advertisements to learn whether a user who sees an advertisement also makes a reservation, to track conversion with partner websites, and to analyze user traffic patterns to optimize our travel-related services.
Security
What security procedures does Taj Taxi and Tours put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you provide. We also use security procedures and technical and physical restrictions to access and use the personal information on our servers. Only authorized personnel can access personal information in the course of their work.
When credit card details are needed as part of the reservation process, they are stored for a maximum of 10 days. After that, credit card data will be permanently deleted or remain hashed in our system for fraud detection purposes unless you choose to store your credit card details in your personal account.
Children
The services offered by Taj Taxi and Tours are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or guardian. If we receive information from a child under 18, we reserve the right to delete it.
Contact
How can you control the personal data you have given to Taj Taxi and Tours?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at info@tajtaxitours.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to info@tajtaxitours.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information for legal or administrative purposes, such as record-keeping or detecting fraudulent activities. You can delete your user account anytime by signing into your account on the Taj Taxi and Tours website and choosing to remove your account.
Who is responsible for the processing of personal data on the Taj Taxi and Tours website and apps?
Taj Taxi and Tours controls the processing of personal data on its websites and mobile apps. Taj Taxi and Tours is crafted by Shinetheme, a private limited liability company, incorporated under the laws and has its online offices on Themeforest.com. If you have any suggestions or comments about this privacy notice, please send an email to info@tajtaxitours.com.
